WE ARE OPEN!
Our sales centres and show homes are open on an appointment only basis, with social distancing measures in place for your safety. See our COVID-19 page for further information.
Wain Group Holdings Ltd and subsidiaries will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information. This does however include name, address, email, phone number.
We need to know your basic personal data in order to provide you with on-going organisational updates and funding information and analysis services in line with this overall contract. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.
All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No third parties have access to your personal data unless you provide consent or the law allows them to do so.
We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
We would however like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third parties without your consent and you can unsubscribe at any time via phone or email.
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated by emailing firstname.lastname@example.org
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us to analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
|Cookie Name||Cookie Description||Expiry|
|PHPSESSID||Preserves the user session state across page requests.||End of session|
|_ga||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||2 years|
|_gat||Used by Google Analytics to throttle request rate.||End of session|
|_gid||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||End of session|
|c||Tracks the use of webforms across the website.||End of session|
|collect||Used to send data to Google Analytics about the visitor’s device and behaviour.||End of session|
|fr||Used by Facebook to deliver a series of advertistment products such as real time bidding from a third party.||3 months|
|IDE||Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad to present targeted ads to the user.||2 years|
|khaos||Registers anonymised user data, such as IP address, geographical location, visited websites and what ads the user has clicked, with the purpose of optimising ad display based on the user’s movement on websites that use the same ad network.||1 year|
|put_#||Registers anonymised user data, such as IP address, geographical location, visited websites and what ads the user has clicked, with the purpose of optimising ad display based on the user’s movement on websites that use the same ad network.||29 days|
|rpb||Registers anonymised user data, such as IP address, geographical location, visited websites and what ads the user has clicked, with the purpose of optimising ad display based on the user’s movement on websites that use the same ad network.||29 days|
|rpx||This cookie is generated by double-click floodlight tags. This cookie holds random strings.||29 days|
|test_cookie||Used to check if the user’s browser supports cookies.||End of session|
|tr||Pixel Tracker, used by Facebook.||End of session|
|gwcc||This cookie allows Google to track any call conversions on mobile devices.||3 months|
|ads/ga-audiences||Pixel Tracker, used by Google Adwords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.||End of session|
|ads/user-lists/#||Pixel Tracker,used by Google Adwords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.||End of session|
|whm_covid||Hides the COVID banner if the visitor has closed the banner previously.||1 day|